Common Inspection Space in short
Period: January 2019 – May 2023
Client: Beroepsrisico Zware Ongevallen (BRZO+)
Since 2001, various government services in the Netherlands have been working together to ensure that the most high-risk companies in the country implement safety regulations consistently and that the supervision of these rules is uniform everywhere. This collaboration has been professionalized further over the years. Since January 1, 2014, the collaborative program has been named BRZO+. (Translated from source: BRZOplus)
For this interesting agile project, I was responsible as a UX designer for the User Experience of the entire design of a new responsive web application in the form of an extensive case system, the Common Inspection Space 2.0 (GIR2.0 in Dutch). This case management system will allow inspectors from government agencies to process findings and inspection results together into a consistent and clear report. In addition, enforcement registrations need to be made for entered violations and documents must be systematically reviewed as well. There are many different users with diverse roles and goals, which all come together and influence reporting and process progress. The complexity for the UX lies mainly in the structure/hierarchy of the information and workflows, which are interconnected in a multidimensional way, making it easy for the user to get lost in the system, and that should not happen, of course. Consistency in interaction and display is more important than ever in this project. We worked closely with various stakeholders, including of course the end-users and other team disciplines. During our design workshops, we discussed all designs in detail so that a representative group of end-users and business stakeholders had the opportunity to co-design their own system. The application has now been successfully launched and is in a transition phase to being managed. View the case study for more details.
Proud of these UX design milestones
- The flexible and generic design of this large and complex domain-specific case system has proven to be highly reusable throughout the project.
- The design of the shallow but wide underlying information structure allows users to navigate to a neighboring or underlying case or registry within 2 clicks (and return back).
- User research
- Design workshops
- Interaction design (wireframes, navigation flows, sitemap)
- Figma, Sketch prototypes and mockups
- UX documentation (Motivation, design choices, paterns, UI elements)
- Comprehensive GIR2.0 knowledge base for end-users with a description of the full functionality.
- A large set of instructional videos for the training of end-users.